Return Policy

Return Policy

Returns are not accepted unless the item is faulty or damaged, in which case a full refund is applicable.  Refund will be issued when goods have been returned and received at Studio 138, Wimbledon Art Studios, London, SW17 0BB.  Every care is taken when packing and shipping your item, but sometimes accidents happen that are out of our control.  Please contact us directly if you have further questions. 

Equally, we want you to be happy with your purchase and whilst a full refund is not possible, we can discuss an exchange.  In this instance shipping charges will apply.  

You have 14 days from the receipt of your order to inform us of any issues. 

Please contact us, Kerry@AliceLucyArt.com and we will endeavor to help you feel confident in placing an order with us.